SHIPPING POLICY

Order Processing


Upon order confirmation, please allow 48 hours for processing (Excluding weekends and holidays) before your order ships. All orders are processed during regular business hours. We aim to ship out your orders within 3 business days from the date of purchase. 

Singapore, Malaysia and Hong Kong

 

Tracked Postage - Free for all orders with no minimum spend

Rest of the world

Tracked Postage - $20 for orders below $250 and FREE for all orders with a minimum spend of $250 & up

Duties and Taxes 

International orders can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

RETURN & EXCHANGE POLICY

Returns

We will accept unworn, unused shoes in their original packing. They must be returned within 15 days of your

original purchase. Shoes that have been worn outside will not be accepted. There will be a $5 shipping fee charged for returns.

By mail:


Initiate a return online and use the provided shipping label. Please note that returns by mail can take 10-15 days to be received and processed before you receive your refund.

Exchange

 

Yes! We offer complimentary shipping on one exchange to help you get the perfect fit. Unworn shoes may be exchanged within 15 days of receipt. Click the "Start a Return or Exchange" button below to begin.

Should you have any further queries please email them to hello@cloudfields.co together with your order number and we would be happy to help!